Refund Policy

Last updated 10 November 2026

We want you to be happy with Guardikey. If it is not for you, you are covered by a 30-day money-back guarantee on your first purchase.

1. How to request a refund

The quickest way is to reply to the Paddle receipt email you received when you bought, which has a built-in support and refund option. You can also email us at [email protected] with the email address you used to purchase, and we will arrange it with Paddle.

2. Who processes refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com (Paddle.com Market Limited) is the Merchant of Record for all our orders and processes payments and refunds on our behalf. Refunds are issued to your original payment method; the time to appear depends on your bank or card provider.

3. What’s covered

• Change of mind: a full refund on your first charge if requested within 30 days.
• Something wrong: if the product doesn’t work as described and we can’t put it right, we’ll refund you.
• Accidental or duplicate purchases: contact us and we’ll sort it out.

4. Renewals and cancellation

Subscriptions renew automatically. You can cancel any time to stop future renewals — your paid features stay active until the end of the period you already paid for. Cancelling does not by itself trigger a refund of a past charge; use the refund steps above within the eligible window. We review renewal refund requests reasonably and in line with your local consumer rights.

5. Your statutory rights

This policy is in addition to any refund or cancellation rights you have by law where you live (for example, EU/UK consumer rights). Payments, billing, tax, cancellation, and refund mechanics are also governed by Paddle’s Buyer Terms, which prevail if there is any inconsistency about how a transaction is processed.

6. Contact

Apexium Technology — [email protected]. For payment and refund processing, Paddle acts as our Merchant of Record.